Privacy Policy

1. Who we are

We are a cleaning services company based in Wolverhampton serving the West Midlands. You can contact us at portiaprocleaning@gmail.com or07471 712150.

2. What data we collect

• Contact details you provide (name, email, phone, address) when requesting a quote or booking.
• Job details such as property size, services requested and access instructions.
• Payment information processed by our secure payment providers (we do not store full card details).
• Website usage data collected via Google Analytics (only with your consent), including pages visited, device type and approximate location.

3. How we use your data

• To provide quotes, schedule and deliver cleaning services.
• To communicate with you about your booking, invoices and follow-ups.
• To improve our website and services through anonymised analytics.
• To meet our legal, tax and accounting obligations.

4. Lawful basis

We process personal data on the basis of contract (delivering services you've requested), legitimate interest (running our business and improving our website), consent (cookies and analytics) and legal obligation (tax records).

5. Sharing your data

We never sell your data. We share it only with trusted service providers needed to run our business, including Setmore (online booking), Google Analytics (anonymous usage), email and payment providers, and HMRC where required by law.

6. Cookies

Our site uses essential cookies to function and optional analytics cookies (Google Analytics) only if you accept them via our cookie banner. You can change your choice at any time by clearing your browser storage and reloading the site.

7. Data retention

We retain customer records for up to 6 years to meet HMRC requirements. Quote enquiries that don't convert are deleted within 12 months.

8. Your rights

Under UK GDPR you have the right to access, correct, delete or restrict processing of your data, to data portability, and to object to processing. To exercise any of these rights, email us at portiaprocleaning@gmail.com. You also have the right to complain to the Information Commissioner's Office (ICO) atico.org.uk.

9. Security

We use appropriate technical and organisational measures to protect your data, including encrypted connections, restricted access and secure third-party providers.

10. Updates

We may update this policy from time to time. The "last updated" date at the top will reflect any changes.